MoviePass provides ticket refund after Friday Evening outage – TechCrunch

After a speedy ascent, it’s been a tough couple of months for MoviePass. And whereas final evening’s outage isn’t precisely the tip of the world for the theater subscription service, Friday evening is the least the opportune second on your service to crap the proverbial mattress. That goes double now that rivals like AMC and Sinemia is pushing again arduous.

The corporate says it had the scenario absolutely taken care of as of 9:30 ET final evening. It additionally took to social media to let prospects know that it might be issuing a refund for these paid out of pocket. As a result of watching Ant-Man and the Wasp on the second day simply received’t reduce it. Subscribers might want to ship of their ticket stubs with a view to get the refund.

Earlier at the moment, the corporate requested customers to “update your app before you leave for the theater today.” The newest model of the app brings stability updates, together with these dreaded peak pricing surcharges that rolled out this week. The replace is required earlier than customers can view their subsequent film.

Final month, the service hit three million paying subscribers, after switching to its present mannequin in August of final yr. The plan was thought to be too good to be true by many customers — and it has seemingly amounted to only that. The corporate has struggled to broaden, whereas managing a adverse money movement that has left some questioning how lengthy it has left.

MoviePass’s CEO lately highlighted the corporate’s technique for “owning and developing our own studio content and using the power of our several million subscribers to bolster the success of the box office for our films.” Hopefully future ventures will end up higher than Gotti.

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